Synaptex Customer Newsletter, November 26th

What's been going on?

If you're wondering what's been happening behind the scenes in our industry, we're here to clarify, apologize, and let you know what we're doing about it.  Continue reading to get the full update...

~Inventory Issues~

Due to increasing geopolitical issues involving the USA and China, it has become more difficult to source than seemingly ever before.  We have had very limited luck on finding a suitable laboratory that has consistent inventory in domestic warehouses at the levels we require to fulfill our customer's orders.  This is seemingly the case across the industry, and it does not look to be changing anytime soon.  Because of this, sales representatives for laboratories have resorted to somewhat manipulative tactics in order to keep business moving.  These include things like confirming with us that a suitable amount of inventory is available at their USA warehouse, and once we have paid for the shipment they then inform us that they were incorrect and there was not a suitable amount of inventory available, and that they must ship from China.  This is happening across the board, and has resulted in serious delays on inventory that has unfortunately affected our customers to a high degree.  

We are currently in the process of developing relationships with laboratories that are the least manipulative, and provide products that are of the same quality or (in recent cases) even higher quality than our usual stock.  We are working hard behind the scenes to develop new trade relationships that will benefit and prioritize our customers.  We understand that things have been very frustrating, irritating, and confusing for our customers lately and we sincerely, deeply apologize for all of this inconvenience.  We humbly ask for your patience and understanding for just a couple more days.  This next week should absolutely be the end of egregious delays and uncertain inventory.  We kept hitting unexpected issues with our new supplier each time we placed an order with them.   Many of these issues took multiple days to correct, which severely delayed re-stocking our inventory in a timely manner more than once unexpectedly.  However, they only needed to happen once before they were fixed.  We are confident we have ironed out the logistics issues and should find stability again this week.

We understand how frustrating, confusing, and angering this may be for our customers and we truly apologize.  

~The Current State of Things~

Currently we have multiple labs providing us with smaller amounts as we want to make sure we provide only the highest quality Tianeptine we can find.  However, many of them have failed in one way or another - whether it be shipping times, or product quality.  We have now found two new labs that we are working with that will be providing us with new, even higher quality products than ever before.

We are bringing in multiple team members, old and new,  to help sort out everything - such as taking MUCH better care of customers and their issues across the board, improving the website functionality, as well as helping us expand our products.  We are working to begin providing a whole range of Peptides to suit all of your researching needs.

We apologize for the lack of communication many of you have received lately regarding a number of things.  Starting this week we will be making sure to address all customers and their concerns, issues, questions, and comments in a much more timely manner.  Juggling many, many projects has left our team stretched quite thin.  However, I made the difficult decision to set some projects aside for now while we focus on refining our current ventures.  Synaptex Unlimited and Theta Supply are one of our top priorities.  

~Black Friday Makeup Sale~

So what are we doing besides apologizing about the issues?  Let's break it down - We will be doing one of our biggest sales ever once we have stabilized our inventory.  Not only did we miss Black Friday, but our inventory has been largely depleted for nearly a month now while we work with new labs to source products up to our standards.  The moment we are confident that our inventory has stabilized again we will begin the sale.  Our website will now be updated daily starting this week - no more outdated announcements and product information.  This is how we will keep everyone informed on when the sale will begin.  We also suggest signing up for our Newsletter.  We do not spam, and only send emails to inform customers of upcoming or recent changes, issues, or company improvements.

We're here to make things right for our customers who have been so understanding and patient through this whole ordeal.

~What The Future Holds~

As stated earlier, we are currently working on expanding our products into other markets.  We are building out resources for providing various Peptide chemicals for research, and will begin offering items such as Nicotinamide Mononucleotide(NMN), Selank, BPC-157, and TB-500.  We will expand our Peptide product line further as we develop the infrastructure to support it.  Alongside that, we are re-vamping our Tianeptine products to improve customer experience immensely, and building out our lab equipment offerings to bring down prices and offer new items that may be difficult to find.  Again, we are immensely apologetic for the state of business lately, and we hope this candid email to our customers helps to clear up confusion and provide more understanding to you guys, as you have been incredibly patient through all of this. This week will mark the beginning of a new & improved Synaptex Unlimited & Theta Supply.  

~Still Need Help?~

If you have an issue that has still not been resolved, please reach out to us again and we will make sure the issue is taken care of.  You can email at support@synaptex-unlimited.com, or info@thetasupply.com.  We now have more associates monitoring our emails and addressing issues than ever before. We do not offer phone support unfortunately, as it has been abused in the past.  

Chris

Owner, Synaptex Unlimited